1. Get in Touch With Us
We are here to help you get the most out of Ambisius. Whether you have a question about setting up your databases, need technical support, or have a business inquiry, here is how you can reach the right team.
2. Contact Directory
| Department | What It's For | Response Time | |
|---|---|---|---|
| Customer & Technical Support | support@ambisius.com | App questions, database setups, formulas, syncing, or billing help | Within 24 hours (Monday – Friday) |
| Privacy & Data Rights | privacy@ambisius.com | Account deletion, data requests, or privacy questions | Acknowledged within 72 hours |
| Security Reports | security@ambisius.com | Security vulnerabilities or urgent access issues | Immediate triage within 24 hours |
| Legal & Compliance | legal@ambisius.com | Regulatory, institutional, or formal legal notices | Within 3 business days |
| Sales & Custom Plans | sales@ambisius.com | Large business setups, multi-organization needs, and custom contracts | Within 24 hours |
In-App Help
If you are already logged in to Ambisius:
- On Web (
app.ambisius.com): Click Help & Documentation in the bottom-left sidebar. - On Mobile: Go to Profile → Help & Feedback.
- Documentation & Guides: Visit
https://ambisius.com/docsto browse how-to guides and tutorials.
3. Official Company Information
- Official Legal Entity: PT. AMBISIUS LAB INDONESIA
- Brand / Known As: Ambisius Lab
- Digital Product: Ambisius
- Location: BSD City, Tangerang, Indonesia
- Main Website:
https://ambisius.com - Web Application:
https://app.ambisius.com - Contact & Support Page:
https://ambisius.com/contact